Frequently Asked Questions

Encasements work by sealing your mattress and box springs away from the infestation. If there are any bugs on them, they'll be contained and if they're bed bug free they'll stay that way.

Bed bugs are small insects that feed on the blood of mammals. In homes, bed bugs feed primarily on the blood of humans, usually at night when people are sleeping.

Generally, an encasement has six sides and fully encloses either the mattress or box spring, usually with a zipper. Pads and protectors typically have five sides and fit over the mattress like a fitted sheet.

If you get the right kind of encasement and If it's properly installed. A properly designed encasement completely envelops and seals the mattress and box spring, trapping bed bugs inside. The bed bugs
are then unable to feed and will eventually starve.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.

The Velcro self-locking zipper and internal flap add an additional level of security against penetration.

Bed Bugs are resilient, and it can take time to properly eliminate them. They can live for 1 year once they are encased in a bed bug mattress cover. Therefore, it is important to leave the bed bug mattress covered sealed for at least 1 year.

Most pillows should be replaced every 1-2 years. HealthGuard premium pillows are designed for durability and long-lasting support when properly cared for they can last much longer.

Cool Ice, Active Charcoal, Organic Bamboo and Hotel Comfort pillows are designed for all sleep positions. Just remove the fill to adjust the pillow for your perfect sleep.

HealthGuard pillows are made with hypoallergenic materials that resist dust mites, mold, and allergens.

Care instructions vary by pillow type. Some pillows feature removable, washable covers. Always follow the care label for best results.

Yes. HealthGuard Cool Ice pillows use chip foam and cooling fabrics to help regulate temperature and reduce heat buildup for a more comfortable sleep. Just feel one you won’t believe it!

Yes. Pillow protectors add an extra layer of hygiene, help prevent stains and allergens, and extend the life of your pillow.

Yes. Select HealthGuard pillows are backed by up to a 5 year warranty, depending on the product and materials used

The warranty covers manufacturing defects and material issues under normal household use.

Normal softening, comfort preference, improper care, or damage caused by misuse is not covered.

A HealthGuard protector is designed to shield your mattress from spills, stains, allergens, dust mites, and everyday wear, helping keep your sleep surface clean, hygienic, and protected.

Using a HealthGuard mattress protector helps extend the life of your mattress, supports a healthier sleep environment, and protects your mattress investment from accidental damage.

Yes. HealthGuard mattress protectors feature advanced waterproof protection while remaining breathable and comfortable, helping prevent liquids from penetrating the mattress without
trapping heat.

Yes. The minimum warranty is 5 years up to 20 years depending on which mattress protector you have.

No. HealthGuard protectors are designed to be soft, quiet, and virtually undetectable, allowing you to enjoy the original comfort and support of your mattress.

No. HealthGuard uses modern, flexible materials that eliminate the crinkling noise often associated with older waterproof products.

Yes. They create a protective barrier against dust mites, allergens, and bacteria, making them ideal for allergy and asthma sufferers.

We recommend washing every 2 months, or more frequently if there are spills, accidents, or allergy concerns.

Yes. HealthGuard mattress protectors are designed with stretch sides and deep pockets to fit most modern mattresses, including pillow-top, hybrid, and adjustable-bed mattresses. Our premium protectors (Cool Ice, Active Charcoal, Organic Bamboo and Quilted Tencel), fit mattress up to 20” deep.

Our premium line of protectors (Cool Ice, Active Charcoal, Organic Bamboo and Quilted Tencel), all come with 5 sides of waterproof protection and a 1” thick band to provide a secure fit and grip on your mattress eliminating bunching and giving you the perfect stretch.

Yes. HealthGuard mattress protectors are backed by a limited warranty of up to 20 years, depending on the product.

The warranty covers manufacturing defects, including failure of the waterproof barrier under normal household use and proper care.

Yes. Many mattress warranties are voided by stains or moisture damage. Using a HealthGuard mattress protector helps prevent stains and can help preserve your mattress manufacturer’s warranty. Please refer to our warranty tab for more information.

Normal wear and tear, improper washing or care, commercial use, and damage caused by misuse are not covered. Always follow care instructions to maintain warranty coverage. Please refer to our warranty tab for more information.

Warranty claims can be initiated by contacting the retailer where the product was purchased or by following the warranty instructions included with your HealthGuard product.